Saintyol DAWIN Concrete Pump Truck Robotic Wet Concrete Shotcrete Machine Technical Clarifications
Saintyol DAWIN Concrete Pump Truck Robotic Wet Concrete Shotcrete Machine Technical Clarifications
| No | Clarifications | Saintyol DAWIN Response |
| 1 | Is the Equipment available in stock? | No, order production. |
| 2 | What is the Equipment Production Lead time? | Around 40 days after deposit received. |
| 3 | Will we receive a complete set of technical documentation, including parts catalogues and maintenance manuals, in digital and hard copy and in English?
Will you give some update if any upgrade on your machine parts? | Yes, we would offer the full English version manual, including the maintenance guidance in digital and hard copy shipped together with the machine.
Surely, we would offer the upgrade info if there are any upgrade process on the machines. |
| 4 | What specialized tools or equipment are required for maintaining this machinery?
Are they included, available for purchase, or must we source them independently? | We offer the spare parts list with prices in our quotation list, you could purchase together with the machine for back up.
The shipping list including some maintenance tools. |
| 5 | Do you have assembly and disassembly procedures for all the individual components of this equipment? | There are assembly instructions |
| 6 | What are the typical lead times for ordering essential components and consumable parts? | Parts in stocks could do immediately shipping. No stocks depends, usually need around 7 to 10 days for wearing parts if no stocks. |
| 7 | Do you have a regional parts distributor in Laos/ Thailand, or will all parts be coming direct from [China]? | No distributor in Los/Thailand yet, we can ship to you directly from China, we have client in Indonesia, and shipping parts via FedEx. It is not a complicated process. |
| 8 | Can you provide insights into these performance issues and potential problems and their solutions? | Our factory machines are all debugged, so in theory there is no problem. We could also arrange our engineers to debug it locally for you, but you need to provide hotels and accommodations as well as round-trip air tickets. If you encounter any problems during use later, we will provide online services at any time to solve the problems encountered. |
| 9 | How can we access your Service/Technical Engineering team?
Is direct contact with engineers possible, preferably via email? | Email or Whatsapp online contact better, easier connection and more clear for business and questions. |
| 10 | Would you provide us with an operational and maintenance training package as complementary on equipment purchase? | Yes, we would |
| 11 | What training programs do you offer for our maintenance personnel, including on-site, online, or at your facilities?
What are the details and costs? | The quotation we offer you including our engineer daily salary to go to your local but your party should afford the go-back air costs and accommodation in your local. |
| 12 | What levels of technical support are available, including phone, online diagnostics, or on-site options? What is your response time guarantees? | Usually online diagnostics for after sales technical supports, response time in an hour except for holiday or rest time, however, if you need on-site supports also available, |
| 13 | What is your different maintenance contract or service agreement options, and what services are included in each tier? | Please reference our attached warranty policy. |
| 14 | Is there flexibility to customize a contract to meet our specific operational needs and budget? | Yes, we could try. |
| 15 | Is it possible to integrate the equipment's data with our Computerized Maintenance Management System (CMMS)? | The system only supports CAN bus communication |
| 16 | What is the warranty period for the equipment and its major components? What conditions are covered and excluded? | Please reference attached Saintyol DAWIN warranty policy. |
| 17 | What is the estimated lifespan of this equipment model, and what strategies do you have in place to support older models with parts and service? | The life span would be in around 5 to 8 years to the shotcrete machine if you would do the regular maintenance as requirement. |
| 18 | What are the key safety features integrated into the equipment, and does it comply with all relevant industry safety standards and regulations? | The equipment has safety signs and emergency stop buttons which comply with the safety standards and regulations of relevant industries. |
| 19 | Are there specific safety procedures or training requirements for operating and maintaining this equipment? | Do as the manual would be ok. |